Designing for the evolving needs of society – Carina L, Rachel T, Yuka M (Config 2023)
Double feature
The needs of a nation: Experimenting for public good in Singapore
Speakers:
Carina Lim – Product Designer, Open Government Products
Rachel Tan – Senior Product Designer, Open Government Products
Working for the government and designing for public good does not have to be bureaucratic or slow! As a team of designers within the Singapore Government, we’ll share our experimental approach to identifying problems, rapidly testing hypotheses, and launching products that positively impact the lives of Singapore’s 5.5 million residents. Through our journey of designing a secure digital voucher system to disburse financial relief to Singaporean households, we’ll demonstrate how the key principles of empathy, inclusivity, and adaptability guide our work. Lastly, learn how our annual hackathons and design systems help build a culture of collaboration and experimentation. Join us for an inspiring journey into designing for public good, and discover how you too can make a significant impact by building thoughtful products.
Conversational AI interface opens window on aging society
Speaker: Yuka Miyagi – Dialog Engineer, Conversational AI Section, Rakuten Inc.
The world, led by Japan, is becoming an aging society. No matter how digital systems are advancing, there are elderly people and individuals with physical limitations who have difficulties utilizing technology. Only one media is commonly used by all humans, and that is language. In this session Rakuten will talk about the great potential of Conversational AI interface and reminding challenges. Some people have difficulty understanding button operations for structures such as hierarchies, models, and views, which are commonplace for people who are used to using digital systems. Conversational AI is an interface that can overcome this barrier, join us to learn how!
Please visit to view ASL version of this Config 2023 session
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